- Defining empathy and validation
- Why it’s important to validate the feelings of others
- How to connect with the other person by aligning with where they’re at
- How validating feelings leads to rational thinking
- Harmful effects of invalidating feelings
- Ways that we invalidate (sometimes with best of intentions and/or without realizing)
- How to recognize when people are expressing emotions
- What to do and what not to do in response
- What is the attack-defend spiral and how to avoid it
- Playing out situations with validating/invalidating responses
- Comprehensive list of feelings
- Thoughts YOU can think to make it easier to validate others
- Sample “problem solving statements
Emotions aren’t black and white. Other people’s emotions can be doubly confusing. With this workshop, everything becomes CLEAR and MANAGEABLE.• 2 1-hour workshop videos
• Accompanying slides and visuals
